Last Updated: 24 June 2026

This Privacy Policy explains how Lavanya collects, uses, stores, and protects your personal information in accordance with the New Zealand Privacy Act 2020.

Who We Are

Lavanya operates a website offering products, services, bookings, and information relating to skincare, environmental wellbeing, personal development, artwork, jewellery, and related services.

Website: www.lavanya.co.nz

For privacy-related enquiries, please contact us through the contact details provided on this website.

Collection of Personal Information

We may collect personal information that you voluntarily provide when you:

  • Purchase products
  • Book appointments or services
  • Submit enquiries
  • Subscribe to newsletters or updates
  • Complete forms on our website
  • Communicate with us by email, phone, or social media

Information collected may include:

  • Name
  • Email address
  • Phone number
  • Postal or delivery address
  • Billing information
  • Booking details
  • Information relevant to commissioned artwork or personalised services
  • Any information you choose to provide when communicating with us

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring websites

This information is used to improve website performance, security, and user experience.

Cookies

Our website may use cookies and similar technologies to:

  • Enable website functionality
  • Process shopping cart and checkout functions
  • Remember preferences
  • Improve website performance
  • Measure website traffic and usage

You can adjust your browser settings to refuse cookies, although some website features may not function correctly.

How We Use Your Information

We may use personal information to:

  • Process orders and payments
  • Deliver products and services
  • Schedule and manage appointments
  • Respond to enquiries
  • Provide customer support
  • Send service-related communications
  • Improve our products, services, and website
  • Meet legal and regulatory obligations

We will only use personal information for purposes that are reasonably connected to the reason it was collected or as otherwise permitted by law.

Payment Information

Payments may be processed through secure third-party payment providers.

We do not store complete credit card or debit card details on our website servers.

Payment providers may collect and process payment information in accordance with their own privacy policies.

Third-Party Service Providers

We may use trusted third-party providers to assist with:

  • Website hosting
  • Payment processing
  • Appointment booking
  • Email communications
  • Website analytics
  • Product delivery and shipping

These providers may access personal information only to the extent necessary to perform services on our behalf.

Storage and Security

We take reasonable steps to protect personal information from:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration

While we take appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention of Information

Personal information will be retained only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, reasonable steps will be taken to securely delete or de-identify it.

Access and Correction

Under the Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of your personal information

Requests may be made using the contact details provided on this website.

We may require verification of identity before responding to a request.

Marketing Communications

If you subscribe to marketing communications, you may receive updates regarding products, services, promotions, or news.

You may unsubscribe at any time using the unsubscribe link included in communications or by contacting us directly.

Overseas Disclosure

Some service providers used to operate this website may store or process information outside New Zealand.

Where information is transferred internationally, reasonable steps will be taken to ensure that appropriate privacy protections are maintained.

Children’s Privacy

This website is not intended for children under the age of 13 without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be published on this page with the revised date shown above.

Contact

If you have questions about this Privacy Policy, wish to access or correct your information, or have concerns about how your personal information has been handled, please contact us through the contact information provided on this website.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner regarding your privacy concerns.

For more information about privacy rights in New Zealand, see Office of the Privacy Commissioner NZ